Transit & City Ambassador Programs

Community-First Safety in Transit Spaces

Strive’s transit and city ambassador programs bring care and visibility to buses, trains, and other high-traffic areas. Ambassadors greet riders, de-escalate conflict, and connect people to help. With trauma-informed training and real-world experience, they respond to mental health, addiction, and housing needs with empathy‌. Every shift helps create a safer, more connected environment.

Transit Ambassador Programs
Ambassador Training Program
Made-for-Transit Technology Platform

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Smart, Supportive Transit Program Operations

Strive manages every part of your transit or city ambassador program, from hiring and training to tech and reporting. We build diverse teams through partnerships with workforce groups and CBOs, ensuring ambassadors reflect the communities they serve.

Our custom platform tracks location, logs data, and streamlines scheduling. The result? A people-first program powered by accountability and real-time insights.

StriveTrax™ Real-Time Intelligence for Transit Ambassador Programs

StriveTrax™ is a purpose-built data tracking and reporting platform designed to support Transit Ambassador programs operating in complex, high-volume transit environments. It transforms frontline activity into actionable intelligence, improving safety, accountability, and rider experience across the entire transit system.

Our goal is to bridge the gap between field activity and executive decision-making through:

Live GPS tracking & coverage mapping
Incident, safety, & maintenance reporting
Rider interaction & resource distribution tracking
Dashboards, mapping, and performance reporting

The results?

Data-backed planning and decision-making
Clear accountability and compliance
Smarter Ambassador deployment
Measurable community impact
Safer transit environments

Learn More About StriveTrax

Other Services

Community Health & Human Services

Delivering person-centered support and rapid care for those facing addiction, isolation, and behavioral health challenges.

Community Outreach & Public Safety

Building trust in the community through connection, public safety, and consistent support.

Facilities & Environmental Management Services

Restoring shared spaces through hands-on maintenance and local hiring to create cleaner, safer neighborhoods.

“With our encouragement and a steady presence, Dawn started to take meaningful steps towards recovery and ultimately secured permanent housing.”

— Irish

“As much as our clients are thankful and appreciative of what we do for them and the changes we’ve made, they also change us in many ways that I am thankful for.”

— Diandra

“It is incredible how a program like this can change a person’s life. It provides the feeling of having a place to sleep, shower, and to be safe at night. It’s just priceless. Being a Case Manager and helping people change their lives has been the most rewarding experience ever.”

— Ignacio

“Before joining our program, Juan lived in a treehouse made from wooden planks and scrapped tarp from the street. He shed tears of joy when notified he was now ready to start the housing process and begin touring available options.Tears of joy were shed again when he signed the lease — his first permanent home in quite some time.

Now housed, the resources and care given when working with Juan throughout this process have inspired him to one day start a non-profit organization of his own to help individuals and families get back on their feet, just like we could help him.”

— Nala

“Kathleen had been through numerous housing programs and made sure to point out how impressed and grateful she was with Strive’s efforts to find her housing.”

— Arlene

“After struggling through various programs and losing hope, Marshall joined Strive, where building a connection proved difficult at first. However, as he engaged more deeply, he learned to trust the case management team. With their unwavering support, he gradually opened up to and embraced the program. Today, Marshall stands as a shining example of how perseverance and the right support can help anyone overcome their challenges and achieve success.”

— Roxy

Our Partners

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